Contact

A link that will not download

This is the most common reason to write, and the one we can actually fix. Email support@snaptikfast.com with:

• The TikTok link you were trying to use. Without it there is nothing to reproduce, and we will have to ask.
• What you saw — the message on screen, or what happened instead.
• Which tool you used: Video, MP3 or Photo.

Most of these turn out to be one of three things: the post is private, the post has been deleted, or TikTok changed something and a fix is needed on our side. The third one is worth reporting, and we would rather hear about it twice than not at all.

Anything else

Suggestions, mistakes on the site, press, or anything we have got wrong: support@snaptikfast.com.

Copyright

If content you own has been made accessible through this site, write to support@snaptikfast.com with the subject line Copyright, and include:

• The TikTok URL concerned. We cannot search for it — the tool only ever sees a link someone pasted — so without the URL there is nothing to act on.
• What the work is, and that you own it or act for whoever does.

What we can then do is purge our cache of that file and stop this site fetching that post again. What we cannot do is remove it from TikTok; only TikTok can.

Response time

We read everything and aim to reply within two business days. There is no ticketing system and no bot; a person reads it.